Support / Change control
Approvals
Approving work, and what to do when you're the bottleneck.
Approvals appear in your queue and via whichever notification channels you've enabled.
Approving
- Open Approvals in the sidebar, or follow the notification.
- Review the item. For an ECO, look at the BOM comparison and the affected parts — the diff is the change.
- Choose Approve, Reject or Request changes.
- Add a comment. Required for rejection; good practice always.
Approving from Slack or email
If your company has connected Slack, approvals can be actioned from the notification itself. Email notifications carry a direct link. Either way the decision is recorded identically — the audit trail doesn't care which surface you used.
Sequential and parallel
- Sequential — approvers act in a defined order, each seeing the previous decisions.
- Parallel — everyone is asked at once; it proceeds when all have responded.
When someone is away
Administrators can reassign an approval to someone else. The reassignment itself is recorded — the trail shows who actually decided, not just who was originally asked.
Still stuck?
Email [email protected] and a person will pick it up. Include the part number and what you were doing — it saves a round trip.